Customer Care Team Leader - Sheffield

This vacancy is no longer advertised
Customer Care
Ref: 23 Date Posted: Thursday 09 Nov 2017

Customer Care Team Leader  

We are proud to be working with a prestigious client based in Sheffield city centre. Our client is currently undergoing a period of significant change accelerated by recent growth. They are currently offering an exciting opportunity to support the Leadership team in the Contact Centre on a 12-month Fixed term basis. If you are looking to further develop your Leadership skills with a key employer in the area, please get in touch today.

The role:

If you are able to demonstrate experience in the following areas, then please call us to discuss the role in more detail:  

Key responsibilities

  • Undertake all people management related activities in accordance with company policies and procedures.
  • Apply a range of methods to engage, motivate, encourage and support team members
  • Develop an environment where learning is valued and provides opportunities for people to learn
  • Monitor and assess performance in a fair and consistent way, and provide support for people to maintain and develop their performance
  • Ensure Quality checks are performed to maintain accuracy of data, minimise risks and hi-light development/training needs.
  • Ensure that risks are identified, mitigated and reported/escalated.
  • Ensure Audit Actions/Recommendations are implemented within agreed timescales.
  • Deliver process improvements that reduce cost, improve productivity or improve the customer experience.

 

Knowledge, skills and experience required

 

  • Proven track record of coaching skills that have improved individual performance and engagement
  • Must have a confident and competent manner with excellent communication skills and ability to deal with issues in a discrete and confidential manner. 
  • First class interpersonal skills with the ability to communicate effectively at all levels and provide the highest standard of customer service
  • Demonstrable experience of leadership and people management skills to build effective relationships across the business to achieve buy in and engagement to support delivery of stretching objectives and targets
  • Proven experience of negotiating and influencing at all levels across the business with an ethos of continuous improvement and a high degree of people management skills.
  • Proven and demonstrable experience in a People Management role working within a Customer Service team.

 

The company: 

Due to maternity leave our client is now seeking an experienced; customer focussed Customer Care Team Leader to join their award-winning team. The successful candidate should have excellent communication and leadership skills

The team: 

Our client encourages a strong team ethic, where many team members are cross trained to offer support to other departments where required. The successful candidate will be joining a well-established team.  

 

The location:

Situated in central Sheffield, a 10-minute walk from the train and bus stations and minutes from the nearest tram stop, this is a great location for candidates from most parts of the region.

 

The benefits:

 £25,000 per annum

Healthcare

Free fruit

Onsite gym

Great location